WE GUARANTEE THAT ALL OUR ITEMS ARE CHECKED BY OUR QUALITY CONTROL DEPARTMENT BEFORE THEY ARE SHIPPED.
SHOULD YOU RECEIVE A FAILED ITEM, PLEASE SEND AN EMAIL TO CUSTOMERSERVICE@SUGAR.IT SPECIFYING THE ORDER NUMBER AND ITEM NUMBER AND ATTACHING PHOTOS THROUGH WHICH WE CAN ANALYZE THE DEFECT.
PLEASE NOTE THAT ITEMS THAT HAVE BEEN DAMAGED DUE TO NORMAL WEAR AND TEAR, ACCIDENTALLY OR THROUGH MISUSE WILL NOT BE CONSIDERED DEFECTIVE.